General Banking FAQs

Q. Can I get foreign currency at the bank?
A. Yes, we can order foreign currency for our customers. It will take a couple of days for the Bank to receive the currency. There is also a fee for the order.

Q. Can I exchange foreign currency for US Dollars?
A. Yes, we can exchange foreign currency for US Dollars based on the current exchange rate. It will take a couple of days for the exchange. There is a fee for the service.

Q. Can I change my Debit Card PIN?
A. Yes, you can call 1-800-717-4923 and follow the prompts to reset your PIN.

Q. Can I order a debit card over the phone?
A. If you have never had a debit card before, then you must fill out an application for a debit card. If you already have a debit card and just need to order a replacement debit card, you can do that over the phone by calling 731-692-3761.

Q. Can I buy a Savings Bond at the bank?
A. No, visit the link below to purchase a Savings bond. https://www.treasurydirect.gov/indiv/planning/plan_gifts.htm 

Q. Can I redeem a Savings Bond at the bank?
A. Yes, you can redeem your Savings Bond at the bank or you can visit the link below to redeem it online. https://www.treasurydirect.gov/indiv/research/indepth/ebonds/res_e_bonds_eeredeem.htm 

Q. Can I make a loan payment with a credit card?
A. No, we can’t process credit card payments.

Q. Can I make a loan payment from another financial institution?
A. Yes, you can sign an ACH payment authorization form for a periodic payment. A transaction fee may apply.

Q. Are my deposit accounts FDIC insured?
A: Absolutely! Each depositor is insured by the FDIC up to at least $250,000 per account ownership category.

Q. How do I set up direct deposit of my payroll check?
A: It’s simple! If your employer participates in a direct deposit program, simply provide the bank’s routing number and your account number to the human resources or payroll department at your company, and your direct deposit will usually begin within 30 days.

 

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